Starter
For a single tenant up to ~25 active users.
New distributor or single-brand pharma launching their first SFA.
- Web portal · Android app · AI chatbot
- Up to 25 named users
- Single tenant database stack
- Standard workflows (no per-tenant overrides)
- Basic reports · 4 baseline dashboards
- Business-hours support
Growth
For an established distribution with ~25–250 users.
Multi-region distributor or pharma with internal IT to integrate.
- Everything in Starter
- Up to 250 named users
- Tenant-specific workflow overrides
- Voice transactions enabled
- Power BI Embedded · scheduled email reports
- Group consolidated reporting
- Priority support · 4-hour response
Enterprise
For groups, holding companies, or 250+ users.
Holding company with multiple sub-tenants, custom workflows, or strict data residency.
- Everything in Growth
- Unlimited named users
- Multi-tenant group with consolidated rollup
- Region pinning (EU / APAC / US)
- Dedicated solution architect
- On-prem / private-cloud deployment available
- Custom workflows without code forks
- 24x7 support · 1-hour response on Sev-1
Compare plan capabilities side-by-side
Everything your field force needs at each stage of your digital route-to-market transformation.
| Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Named users | Up to 25 | Up to 250 | Unlimited |
| AI chatbot | baseline | + write tools | + custom tools |
| Voice transactions | |||
| Pipeline Engine overrides | unlimited | ||
| Power BI Embedded | |||
| Scheduled email reports | |||
| Group consolidation | consolidated rollup | ||
| Region pinning (data residency) | |||
| On-prem / private cloud | |||
| Support SLA | Business hours | 4h response | 1h Sev-1 (24x7) |
Frequently Asked Questions
Find quick answers regarding our per-rep billing model, pilot evaluation, and enterprise deployment options.
Per tenant, with a base platform fee plus per-named-user uplift. Modules can be enabled or disabled - Vendix has built-in licence enforcement (e.g. module.crm, seat.crm) so you only pay for what you use.
Annual contracts with monthly billing options for Growth and Enterprise. Starter is annual upfront. Multi-year discounts available.
AWS by default, region of your choice. Enterprise plans support dedicated VPC, private cloud, or fully on-prem deployment.
Yes - tier changes are zero-downtime. Modules toggle on or off via tenant config; user-count uplift is a billing change, not a deployment.
We don't do self-service trials - pharma/FMCG SFA needs real data to feel real. Instead we run a 30-minute hands-on demo against a sandbox tenant pre-loaded with your industry, then a 14-day pilot if there's a fit.
You do. Customisations land as steps in the Pipeline Engine + DB rows in your tenant config - they live with your tenant, not as forks of our codebase.
You get a full SQL Server backup of your three databases (and your ReportDb_Group if applicable), plus an export of your tenant configuration. We help you migrate. No hostage data.